Questions?
We've got answers.
Find answers to common questions about LinkTrust, products, sellers, reviews, accounts, and staying safe while exploring your buying options.
Start with the questions below.
We have grouped the most common questions into simple sections to help you find the information you need quickly.
GENERAL
LinkTrust is a product discovery and review platform that helps people discover products, explore reviews, compare options, and find sellers before making buying decisions.
You can explore products and categories, view available product information and reviews, discover sellers, and use the information provided to make your own purchasing decision.
You can browse and explore products without necessarily creating an account. Some features may require you to have a LinkTrust account.
LinkTrust is primarily designed for product discovery and connecting buyers with available buying options and sellers. Where a seller provides purchasing information, you can use the available details to continue your purchase with the seller.
PRODUCTS & SEARCH
Use the search function or browse through product categories to discover products available on LinkTrust.
Yes. LinkTrust is designed to help you explore product information and compare available options so you can make a more informed decision.
Different sellers may provide different product descriptions, prices, availability, or buying information. Always review the information provided and confirm important details with the seller before purchasing.
SELLERS
Seller accounts are subject to LinkTrust review and approval. However, approval does not mean that LinkTrust guarantees every transaction or every claim made by a seller. Buyers should still exercise reasonable care before purchasing.
If you have genuine products and a legitimate business, you can apply to become a seller. Seller registration is subject to LinkTrust approval.
LinkTrust may review complaints or reports involving sellers. Depending on the circumstances and seriousness of the issue, action may include restrictions, suspension, or deactivation of the seller account.
No. LinkTrust provides a platform for product discovery and seller visibility. Buyers should review available information and make appropriate checks before completing a purchase.
REVIEWS
Reviews allow users to share their experiences and opinions about products or sellers. Reviews should be genuine, relevant, and based on an actual experience.
Where review functionality is available, eligible users can submit reviews in accordance with LinkTrust's Review Guidelines.
Reviews that violate LinkTrust's review requirements, including misleading, abusive, fraudulent, or otherwise inappropriate content, may be reviewed and removed where appropriate.
SAFETY & REPORTING
If you believe a seller, product listing, review, or other activity violates LinkTrust requirements, use the Report a Problem option to provide the relevant information.
LinkTrust may review the information provided and determine what action, if any, is appropriate. Reports may require additional information before action can be taken.
Do not ignore the concern. Report the issue to LinkTrust and provide as much relevant information as possible. You should also communicate directly with the seller where appropriate.
Review product information carefully, check seller information, ask questions when necessary, avoid sharing unnecessary personal information, and verify important details before making a purchase.
ACCOUNT & SUPPORT
You can contact LinkTrust through the Contact Us or Chat With Us options available on the platform.
Use the appropriate support or contact option to explain the issue. Provide enough information for the LinkTrust team to understand and investigate the problem.
Important policies and guidelines are available through the links in the LinkTrust footer, including the Terms of Use, Privacy Policy, Seller Guidelines, Review Guidelines, and Safety & Trust information.
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Our support channels are available if you need help with something that isn't covered here.
